Upstream Exploration
The Upstream Exploration tool is a valuable instrument for delving into the root causes of a problem or barrier. This systematic approach helps in uncovering the underlying factors providing a foundation for effective problem-solving.
By using the Upstream Exploration tool, teams can map out the various factors leading to a problem and analyze their interconnections. This facilitates a comprehensive understanding of the issue's origins. The tool encourages a proactive approach, ensuring that solutions are not merely addressing symptoms but are instead focused on resolving the fundamental issues at play.
How to use The upstream exploration:
Initiate an Upstream Exploration by gathering a cross-functional team and defining the specific problem or barrier you aim to address.
Start at the assumed user barrier and work your way backwards until you have a complete picture of the sequence of events leading to that barrier.
Record your observations at each stage and discuss with your group. Are you setting out to solve the right problem?